inDrive Revolutionizes Ride-Hailing with AI in 2025: Faster, Smarter, and More People-Driven

Global mobility platform inDrive is redefining the ride-hailing experience in the Philippines through the integration of artificial intelligence (AI). Now active in major cities such as Metro Manila, Bacolod, Baguio, Iloilo, Butuan, Cagayan de Oro, and Cebu, inDrive is focused on using intelligent tools to deliver faster service, enhanced safety, and a people-first approach—making transportation more efficient and accessible for all.

One of the most significant benefits of AI for inDrive has been the streamlining of driver onboarding. By automating document verification and authenticity checks, the platform significantly shortens the approval process while maintaining high standards for safety and fraud prevention. For passengers, AI enables a more personalized app experience, adjusting to user behavior, preferred destinations, and trip history for faster, smoother bookings. Additionally, AI supports customer service teams by identifying urgent issues and helping resolve them more quickly, all while keeping real human interactions at the core.

According to Roman Atachiants, Head of AI and Data Architecture at inDrive, the company’s goal is not to replace people with technology, but to empower them with smarter tools. Internally, AI is helping restructure inDrive’s systems to ensure teams can access knowledge, workflows, and documentation more effectively. This has led to faster decision-making and better collaboration across departments—supporting a more agile, responsive organization.

Safety remains at the forefront of inDrive’s AI innovations in the Philippines. New AI features are being developed to validate driver credentials in real time and flag any suspicious activities. These advancements contribute to greater trust between passengers and drivers—core values that inDrive upholds in every ride. “In the Philippines, safety and trust are top priorities for our users,” said Sofia Guinto, Head of Business Development at inDrive Philippines. “We’re using AI not just to improve service, but to ensure every trip feels secure.”

As the company expands further across the country, AI will remain a crucial component of inDrive’s strategy—enhancing operations without losing the human touch. With its forward-thinking approach and commitment to fairness, safety, and innovation, inDrive continues to deliver a better, smarter, and more people-centered mobility experience to Filipinos nationwide.